WinTrouble

How to fix ERROR_CLOUD_FILE_PROVIDER_NOT_RUNNING (362)

Code:362 (0x16A)
Teracopy: Reports error

Description

The cloud file provider is not running.

This error (also shown as 0x8007016A) typically appears when accessing files stored in OneDrive with Files On-Demand enabled, but the background OneDrive service has stopped or cannot communicate with Windows.

Causes

  • OneDrive is not running or has crashed in the background.
  • The Files On-Demand feature is misconfigured or was disabled while online-only files still exist locally.
  • A Windows update corrupted or interfered with OneDrive's cloud file provider service.
  • Power-saving or battery optimization settings are preventing OneDrive from running background processes.
  • Corrupted OneDrive installation or settings files.
  • Antivirus software blocking the Files On-Demand service from starting.

Solutions

Restart OneDrive

Right-click the OneDrive cloud icon in the system tray and select Quit OneDrive, then reopen it from the Start menu. This refreshes the cloud file provider service.

Re-enable OneDrive Syncing

If syncing was paused or disabled, click the OneDrive icon in the taskbar, open Help & Settings, and resume syncing.

Disable Files On-Demand

  1. Click the OneDrive cloud icon in the taskbar.
  2. Go to Help & Settings > Settings.
  3. Under the Sync and back up tab, expand Advanced settings.
  4. Select Download all OneDrive files now to force local copies of all files.

Reset OneDrive

Press Win + R, type the following, and press Enter:

%localappdata%\Microsoft\OneDrive\onedrive.exe /reset

If that path fails, try C:\Program Files\Microsoft OneDrive\onedrive.exe /reset. OneDrive will restart and reconfigure itself without deleting your files.

Disable Battery Saver / Power Throttling

Go to Settings > System > Power & Battery and disable Battery Saver, or configure it to allow OneDrive to run background processes unrestricted.

Install Windows Updates

Open Settings > Windows Update and install all pending updates. Some releases specifically patch OneDrive's cloud file provider integration.

Add OneDrive to Startup Apps

Open Settings > Apps > Startup and ensure OneDrive is enabled so the provider starts with Windows and doesn't fall into a stopped state after a reboot.